Our policy lasts 14 days. If 14 days have passed since we received your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 14 days after delivery.
Article 2 - Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
We only refund items that are returned to us, so it is not possible to refund an item that is in transit.
Article 3 - Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at tendencies.n@orange.fr
Article 4 - Promotional products (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Article 5 - Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to tendencies.n@orange.fr and send us your item to:
Tendances N, 13 Rue Maréchal Foch, 65000 Tarbes, France.
Article 6 - Shipping
To return a product, you must mail it to:
Tendances N, 13 Rue Maréchal Foch, 65000 Tarbes, France
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.
